Pension details

Change my pension details

Update your details using Pensioner Services Online or please contact us directly.

You must provide the following information:

  • the name of your new financial institution
  • its BSB number (which is your new branch code), and
  • your new account number.

Do not close your old account until you receive payments into your new account.

For privacy reasons, we ask you to confirm your old details when you call.

How long until my detailed are updated?

PSS generally requires seven days to change your details. For example, if you want your pension paid into your new account on payday Tuesday 28 June 2012, you must provide your new details to PSS no later than Thursday 21 June 2012.