Financial advice FAQs

Answers to common questions about the personal advice service for PSS members.

Is personal financial advice right for me?

When you have a plan, you generally achieve more and get there faster. It’s the same with your finances. Personal financial advice in the form of a comprehensive financial plan lets you make the most of what you have. You can focus on achieving your goals, whatever they may be.

Your financial planner can develop your plan once you discuss your situation and goals with them. There may be a number of scenarios in your plan for you to consider.

Planning for retirement can also be complex, especially with potential changes in superannuation, taxation and social security legislation. These can make the transition from full-time employment to retirement challenging. A good financial planner will help you avoid any pitfalls.

What matters can I get advice on?

Advice from an Industry Fund Services financial planner can cover a range of financial matters to help you build, manage and protect your wealth. For example:

  • maximising your super
  • tax effective strategies
  • transition to retirement
  • retirement income stream options
  • investments—inside and outside of super
  • life and income protection insurance
  • debt elimination
  • redundancy.

When should I see a financial planner?

An experienced financial planner can help guide you through many different situations and life stages. Some of the most common and important times to get advice include:

  • if full retirement is 12 months or less away
  • if you face a major change to your personal situation (eg redundancy or divorce)
  • if you receive a significant amount of money (eg inheritance or property sale proceeds).

Who provides my financial advice?

Advice is provided by experienced financial planners from Industry Fund Services (IFS). Established more than 15 years ago, IFS is a leading provider of financial advice to super fund members around Australia and is experienced in advising members of the APS schemes.

Learn more about IFS

Who is responsible for my advice?

Industry Fund Services Ltd ABN: 54 007 016 195 AFSL: 232514, is responsible for all advice provided to you. Learn more about IFS

How do I get advice?

Once you agree to the advice you wish to receive, your financial planner will provide you with a document called a ‘statement of advice’. It generally takes two or three weeks to prepare, depending on the complexity of your situation and the analysis required.

Your statement of advice will outline the strategies to achieve your financial goals.

What is the process for getting advice?

Getting personal financial advice from an Industry Fund Services is simple:

1. Call 1300 277 777 to make an appointment

During this call the operator will ask several questions to identify the type of information and advice you may be seeking. Then, if suitable, the operator will arrange a face-to-face or telephone appointment with a financial planner.

2. Complete a ‘needs analysis’ guide

You will receive an IFS welcome pack in the mail several days after you make your appointment. It will confirm the date, time and location of your appointment, and include a needs analysis guide for you to complete. You must complete part A of this guide before your first appointment.

3. Attend first advice appointment

The aim of your first appointment with your financial planner is to identify and understand your financial goals. Your planner will use the information you provide in part A of the needs analysis. No personal financial advice will be provided at this time. You may, however, receive general advice. The cost of this appointment is $185.

4. Agree on quote and scope of advice

Once your planner understands your goals and requirements, you will receive a written, fixed price quote for personal financial advice. This quote will cover the cost to prepare your statement of advice and will detail any costs and associated fees.

What will my advice cost?

Your initial advice appointment will cost $185. As a guide, the cost of a personal financial plan ranges from $750 to $5,700. That depends on the complexity of your situation. The average cost of comprehensive advice is around $2,700. The cost is based on the time it will take to create your plan, including the preparation of a statement of advice.

Fees, terms and conditions that apply are available directly from Industry Fund Services

What should I bring to my first appointment?

Please refer to the checklist in the welcome pack you receive in the mail, having arranged your first appointment with an Industry Fund Services financial planner.

How will the advice I agree on be put into action?

Putting advice into action in financial planning is known as “implementation”. When your planner presents you with your agreed and completed financial plan, they will discuss implementation options and costs with you. Some people prefer to do this implementation work themselves, while others opt to pay their planner to do the work. It is your choice.