Use this area to contact us and provide feedback:
For information about your super, your member login, member account or if you need to change your contact details
Calls to 1300 numbers from anywhere in Australia are charged at a fixed rate - which may vary from the price of a local call and between providers. Calls from public and mobile phones may be timed and charged at a higher rate.
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Phone |
1300 000 377 |
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Fax |
(02) 6272 9613 |
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Post |
PSS, GPO Box 2252, Canberra ACT 2601 |
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Overseas callers |
+61 2 6272 9621 |
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Operating hours |
9am to 5pm (EST), Monday to Friday (except for ACT public holidays) |
For information about your pension, your pensioner login, pensioner account or if you need to change your contact details
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Phone |
1300 001 777 |
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Fax |
(02) 6272 9614 |
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Post |
PSS, GPO Box 2252, Canberra ACT 2601 |
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Overseas callers |
+61 2 6272 9625 |
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Operating hours |
9am to 5pm (EST), Monday to Friday (except for ACT public holidays) |
For information about investments and governance
Commonwealth Superannuation Corporation – trustee of PSS
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Web |
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Phone |
(02) 6263 6999 |
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Fax |
(02) 6263 6900 |
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Post |
GPO Box 1907, Canberra ACT 2601 |
If you have a complaint
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Phone |
02 6272 9081 |
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Fax |
02 6272 9001 |
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Post |
PSS Complaints Officer, GPO Box 2252, Canberra ACT 2601 |
If you are still not satisfied
Please contact the Superannuation Complaints Tribunal (SCT) which is an independent arbitrator set up by the Australian Government to resolve superannuation member complaints. You can lodge your complaint to SCT free of charge if you are dissatisfied with PSS’s response or PSS cannot resolve your situation within 90 days.
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Phone |
1300 884 114 |
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Web |
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Fax |
(03) 8635 5588 |
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Post |
Superannuation Complaints Tribunal, Locked Bag 3060, Melbourne VIC 3001 |
Freedom of information requests
Please address your freedom of information request to ComSuper, administrator of PSS.
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Phone |
02 6272 9080 |
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Post |
ComSuper, GPO Box 2252, Canberra ACT 2601 |
Webmaster feedback and suggestions
PSS welcomes your feedback; this website is designed to help you make sense of your PSS scheme and retirement planning needs. Knowing what you think helps us to continually improve the site, its content and structure in order to meet your needs. If you wish to provide feedback, please email communications@csc.gov.au